Privacy Policy

Introduction

Welcome to the Privacy Policy for Weaver's Loom. We are committed to protecting the privacy and security of our clients' personal information and order details. This policy outlines how we collect, use, protect, and handle your personal data when you purchase our handcrafted carpets, use our website, request a design consultation, or engage with our white-glove delivery service.

Information We Collect

To provide our premium service, we may collect and process the following information:

• Client contact information and account details (e.g., name, email address, phone number, delivery address).
• Your order history, including the specific carpets purchased, their origin, materials, and artisan details.
• Payment information for your orders, which is processed securely by our third-party payment gateways. We do not store your full credit card details on our servers.
• Delivery details required for our white-glove service, such as your specific address, building access information, and a contact number for scheduling.
• Information related to custom commissions or design consultations, including room dimensions, floor plans, color palettes, and other aesthetic preferences.
• Technical data, including your IP address, browser type, device information, and operating system when you visit our website.
• Website usage analytics, collected via cookies and similar technologies, to improve our online gallery and user experience.
• Client testimonials, product reviews, and feedback provided to our customer service and design teams.

How We Use Your Information

Your data enables us to perform the following essential functions:

• Process your carpet orders, manage secure payments, and coordinate our white-glove delivery and installation service.
• Manage your client account, provide access to your purchase history, and send you digital Certificates of Authenticity for your pieces.
• Improve our curated collection, commission new works from our artisan partners, and enhance our website's features, including our Augmented Reality "View in Room" tool.
• Communicate with you regarding order confirmations, delivery schedules, important service updates, and (with your consent) information about new collections and exclusive offers.
• Provide dedicated client support for your orders, custom commissions, and any inquiries about carpet care and maintenance.
• Prevent fraudulent activity and ensure the security of our clients and our e-commerce platform.
• Comply with all applicable legal, financial, and tax record-keeping obligations.

Data Security

We implement state-of-the-art security measures to protect all client data. This includes end-to-end encryption for data transmission, secure cloud storage for order and client records, and strictly limited internal access to sensitive information. All personal details, home addresses, and custom design specifications are treated with the utmost confidentiality and protected by robust technical and procedural safeguards.

Data Sharing

Your information is shared only with essential service providers who are critical to our operations, such as payment processors, specialized logistics partners for our white-glove delivery, and secure cloud hosting services. These partners operate under strict confidentiality agreements and are only permitted to use the information for the specific service they provide to us. We may be required to disclose certain data to law enforcement or government authorities if required by law. We will never sell your personal data to third-party marketers.

Your Rights

As a client of Weaver's Loom, you have the right to:

• Request access to the personal data and order history we hold about you.
• Update or correct your personal information, payment details, and saved addresses via your online account dashboard.
• Opt out of promotional marketing communications at any time by using the "unsubscribe" link provided in every email.
• Request the deletion of your account and personal data, subject to our legal and operational obligations to maintain records.
• Request the modification or removal of any product reviews or testimonials you have submitted.
• Manage your cookie preferences through your web browser's settings or our website's cookie consent tool.
• Continue to receive essential service-related communications (such as order confirmations, delivery updates, and policy changes) even if you opt out of marketing emails.

Changes to Our Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be communicated to our clients via email or a prominent notification on our website. The "Last Updated" date at the top of this policy will be revised accordingly. Your continued use of our services after such changes constitutes your acceptance of the new policy.