Let's Weave a Conversation
Whether you have a question about a specific piece, need a design consultation, or wish to discuss a custom project, our dedicated team is here to help.
Direct Lines to Our Showroom
We're ready to assist you. For the fastest response regarding an existing order, please have your order number ready. We are committed to providing you with timely, expert support for every inquiry.
Email Our Concierge
For design consultations, order support, and general questions.
[email protected]Showroom Hours
Mon - Fri: 10:00 AM - 6:00 PM
Sat: 11:00 AM - 4:00 PM (By Appointment)
Send Us a Message
Use this form for non-urgent inquiries. We aim to respond within one business day.
For Designers & Trade Professionals
A partnership woven with exclusive benefits.
We cherish our relationships with interior designers, architects, and stylists. The Weaver's Loom Trade Program is designed to support your creative vision and business needs. As a trade partner, you receive exclusive pricing, first access to new collections, and dedicated support from a personal account manager.
We provide complimentary material swatches, facilitate custom orders to meet specific client requirements, and offer our white-glove delivery service to ensure a flawless final installation. Join our community of design professionals who trust Weaver's Loom to provide the foundational artwork for their most ambitious projects. Select "Trade Program" in our contact form to begin your application.
Quick Answers
Find a quick answer to our most common contact inquiries.
It's easy! Simply fill out the contact form above and select "Design Consultation" as the subject. In your message, briefly describe your space, style preferences, and any specific carpets you're interested in. Our design team will get back to you within one business day to schedule a complimentary virtual or phone consultation.
The journey to a bespoke carpet begins with a conversation. Contact us with the "Custom Commission" subject, detailing your desired size, colors, materials, and any design inspiration you have. We will then partner you with an artisan liaison who will guide you through the design process, provide mock-ups, and oversee the creation of your one-of-a-kind piece from start to finish.
Absolutely. Most of our carpets are enabled with our powerful "View in Room" Augmented Reality (AR) feature on their product pages. This allows you to use your smartphone's camera to virtually place the carpet in your own space, giving you an excellent sense of its scale and style. For trade professionals, we can also provide high-resolution files for use in digital renderings.
Our flagship showroom and design studio is located in New York City. While we primarily operate online to bring our collection to a global audience, we do offer private, by-appointment viewings for clients and trade partners in the area. Please contact us to inquire about scheduling a visit.